A change request is a customer-initiated booking change, new dates, an extension, or a cancellation, submitted online instead of by phone. In Lockii, changes inside your policy apply automatically; anything outside policy lands in your inbox as a request you approve or decline in one tap.
Change Requests & Self-Service Booking Changes
Self-service booking changes let rental customers reschedule, extend, or cancel online instead of calling. Lockii applies your change policies automatically.
★★★★★
Trusted By The Best
Built for rental workflows
Practical controls that keep self-service rental secure and paid, without staffing every handover.
“Change requests has been amazing. The customer support volume reduction has been insane.”
Reschedule, extend, cancel
The requests that used to be phone calls resolve online, on the customer's schedule, 24/7.
Policies you control
Notice windows, fees, and approval rules decide what applies instantly and what waits for you.
Automatic payments
Date changes and extensions collect the price difference before the change confirms. No chasing.
Secure Access
Smart lock codes and access windows update to the new dates automatically, so pickup still just works.
How it works
Three steps from setup to a working self-service workflow, no counter required.
Set your change policies
Decide what customers can change themselves: reschedules, extensions, cancellations, notice windows, and fees. Policies apply per your rules, so self-service never means anything-goes.
Customers change bookings themselves
From their booking page, customers pick new dates or cancel. In-policy changes confirm instantly and any price difference is collected automatically before the change applies.
Everything downstream updates
Lock codes and access windows move to the new dates, unit assignments reshuffle, and confirmation messages send, without you touching the booking.
Yes. Customers open their booking from the confirmation link or portal and reschedule, extend, or cancel themselves. Availability, pricing, and your change policies are enforced automatically, so staff are only involved when a request needs a human decision.
Lockii recalculates the price for the new dates and collects the difference from the customer before confirming the change. Extensions, upgrades, and date moves are paid automatically instead of turning into unpaid balances or manual invoices.
Smart lock codes and access windows are tied to the booking, so when dates change the access updates with them. The customer's pickup still unlocks at the right time without anyone re-issuing codes by hand.
Hitch Haul, a trailer rental operator on Lockii, went from 5 hours 19 minutes of customer phone calls in July to 39 minutes in August after enabling change requests, an 88% reduction, roughly 8x fewer call minutes, in one month.
Charlie Haddad
Operator, Trailer 4 Hire
Lockii has made our business efficient in managing our bookings; saving us a lot of time to focus on the growth of the business. The Lockii system is user friendly, and has many options to meet the needs of our business for future growth.
Ben Keep
Owner, Hatoza Hire
Lockii has significantly reduced complexity and allows me to focus more on running my business. The platform offers an intuitive interface, and the onboarding and ongoing support have been exceptional.
Mario Clewlow
Owner, Hitch Haul
Lockii has been a game changer for our trailer rental business. We now offer fully automated, contactless rentals. It's streamlined, secure, and exactly what our business needed to jump in front of our competitors! They are very responsive, knowledgeable, and always looking for ways to help us grow.
Yvann Karamoko
Operator, The Trailer Co
Lockii has been a game-changer for our business. It's allowed us to operate fully automated, 24/7 trailer rentals and scale that side of our operation with confidence. What's impressed us most isn't just the reliability of the platform, but the pace of innovation. This is a team that listens, iterates, and keeps making an already great product better. Lockii hasn't just supported our growth; it's helped make it possible.
Related features
Try Lockii free
Get full access and see how automated booking, access, and payments work for your fleet.