How K&B Rentals streamlined bookings and hit record revenue with Lockii
Building K&B Rentals
Alex Spencer built K&B Rentals as a hometown rental company in Cameron, Missouri. The business serves Cameron and the surrounding area with well-maintained trailers and equipment for hauling, moving, and weekend projects.
The fleet covers real jobs across the region: dump trailers, flatbeds with winches, and utility trailers in a range of sizes. Customers can rent in store for equipment and attachments, or book trailers entirely on their own through the website or a QR code on the unit.
Alex's pitch is straightforward. Quality gear, fair pricing, and a rental experience that does not slow people down. Lockii helped him deliver that on the self-serve side without adding more admin to his day.
Why Alex switched to Lockii
Alex was not just looking for software that worked today. He wanted a platform that could grow with K&B Rentals so he would not have to hunt for a new system down the road.
When Alex saw Lockii in action, he knew it was the right fit. He gave it a shot, integrated Lockii into his website, and found a booking flow that was streamlined, customisable, and built for the way his customers actually hire.
For Alex, the decision came down to convenience, not just for him, but for the people renting his trailers. Good software had to make the customer experience easier, not just the back office.
What changed after moving to Lockii
The booking process got simpler for everyone. Customers pick their trailer, choose dates and times, complete payment, and receive a lock code to access the unit on their own. Returns run through the same self-serve flow, with confirmation steps sent straight to their inbox.
Alex hears it constantly. Since switching to Lockii, customers comment on how easy it is to rent trailers with him. That feedback matters in a local market where word of mouth and repeat hires keep the business moving.
The numbers back it up. Alex reports more revenue than ever since moving to Lockii. A smoother customer experience and a process that runs without him on every transaction gave K&B Rentals room to grow.
Real moments from the lot
K&B Rentals runs two models side by side. Equipment and attachments still go through in-store rental, while trailers are available 100% self-service. Customers scan the QR code on the trailer or hit Book Now on the site, and the hire runs from there without phone tag or office hours getting in the way.
Alex's advice to other operators is simple. Give it a shot. Software is not just about what works for the owner. It is about what is convenient for the customer, and that is where Lockii earned its place at K&B Rentals.
Lockii has been a game changer for my business. Ever since I switched to Lockii, I've had more revenue than ever before. The process is streamlined and customisable, and my customers always comment on how easy it is to rent trailers with me.
Alex Spencer, K&B Rentals LLC
What comes next for K&B Rentals
Alex's long-term goal is growth. He wants K&B Rentals to become his full-time job, and with Lockii handling the self-serve engine, that path looks clearer than before.
He would not look back. Lockii gave him a platform that fits where the business is today and where he wants it to go. For a hometown rental company betting on customer convenience, that was the whole point.