How PurBiker cut 25 hours of on-site work and opened e-bike hire around the clock with Lockii
From e-bike shop to hire on Lake Neusiedl
Wendelin Fortner already knew e-bikes. As the owner of an e-bike shop, offering hire in one of Austria's most beautiful and cycle-friendly regions was the natural next step. PurBiker builds on more than 16 years of e-bike expertise tied to Elektrobiker in Vienna, now also serving guests directly by Lake Neusiedl and in the heart of the vineyards.
That business became PurBiker, a premium e-bike rental at in Austria. The shop sits minutes from the circular bike path around Lake Neusiedl, with vineyards, Kellergassen, and ferry connections on the doorstep. Customers get modern Kalkhoff e-bikes with Bosch CX motors, cargo bikes for families, luggage baskets, and a worry-free insurance package for theft and damage.
PurBiker's promise is simple and clear on the site: book online, unlock with a code, enjoy the ride on your schedule. Making that promise real, without someone standing on site for every handover, is where Lockii came in.
Why Wendelin switched to Lockii
Wendelin was not new to online booking. He already ran a previous booking system, but he was not happy with the process. He tried a few alternatives, and each one was still missing pieces he needed for a premium, contactless e-bike hire operation.
Lake Neusiedl tourism does not run on shop hours alone. Guests arrive by train, want to ride before breakfast, or book on the spot after spotting bikes near the cycle path. A hire business in that market needs more than a basic reservation form. It needs automated handover, clear access codes, and a booking flow customers can trust without calling the shop.
Lockii finally matched the product PurBiker wanted to sell: online booking, QR booking on the spot, and automated unlock so customers could pick up and return without waiting for staff.
25 hours back, and staffing costs cut in half
The biggest win was automated handover. Instead of being on site for every pickup and return, Wendelin lets Lockii handle the access flow. Customers receive a code, unlock the e-bike, and ride. Returns work the same way.
That change saves him about 25 hours of on-site work and has more than halved on-site staffing costs. Guests can start a booking at any time or scan a QR code when they are already standing in front of the bikes. For a hire location built around flexible tourism, that is the whole product.
The time did not disappear into nowhere. With handover no longer eating the day, PurBiker can focus on what a premium e-bike rental actually needs: upkeep, maintenance, and keeping the fleet in the condition customers notice.
The bookings that used to be impossible
For Wendelin, Lockii matters most when the hire does not fit a shop schedule. Guests arrive by train and want bikes waiting with a lock code ready. Families book several e-bikes online and expect to unlock and go without someone meeting them at the door. Others scan a QR code when they are already standing in front of the fleet.
His favourite example is an ornithologist who needs an e-bike at four in the morning. Before Lockii, that booking meant awkward hours or turning the customer away. Now the birdwatcher can hire before dawn, get on the trail when the light is right, and PurBiker does not have to staff the handover.
Lockii has more than halved the on-site staffing costs. Our customers can now start their booking at any time or simply scan the QR code on the spot to book. Thanks to the huge time savings during handover, we can focus fully on the upkeep and maintenance of the e-bikes. What sets Lockii apart from other providers is the fast and professional support it offers with the setup and implementation of new features. The easy-to-understand booking overview and the sophisticated analytics feature make Lockii a future-proof partner for us as we develop further locations.
Wendelin Fortner, PurBiker
What comes next for PurBiker
Wendelin's long-term goal is clear: develop multiple locations. With contactless handover, anytime booking, and a clean operations overview already in place, expansion no longer depends on putting a person at every site for every rental window.
His advice for operators looking at Lockii is short and practical. It is easy to set up, and the support is strong. For a business that wants to grow beyond one shop door on Lake Neusiedl, that combination matters as much as the booking screen itself.
