DMCA abuse policy

Merchants use Lockii to publish websites, booking pages, product listings, and photos. If you believe something published through Lockii infringes your copyright, this page explains how to tell us and what happens next.

DMCA Abuse Policy

Last updated 5 November 2026

1. Our approach

Lockii respects intellectual property and expects merchants to do the same. Merchants are responsible for the content they upload and publish, and our Terms and Conditions don't allow them to infringe anyone else's rights.

We respond to copyright notices that meet the requirements of the US Digital Millennium Copyright Act (17 U.S.C. § 512). Lockii is based in Australia, so we also accept notices under the Copyright Act 1968 (Cth) and similar laws in other countries.

2. Before you send a notice

  • Contact the business directly. Most Lockii websites belong to small rental businesses, and many problems are fixed fastest by contacting them.
  • Check whether the use is allowed. Fair use, fair dealing, or a licence may permit the use. If you aren't sure, speak to a lawyer before you file.
  • Trademarks are not copyright. For trademark misuse or impersonation, email abuse@lockii.app with the subject “Trademark complaint” instead.

3. What your notice must include

We can only act on a notice that includes all of the following:

  1. Your contact details: full name, postal address, phone number, and email address.
  2. Your authority: whether you own the copyright or are authorised to act for the owner, and if so, who the owner is.
  3. The original work: a description of the copyrighted work, with a link to the original if it is online. If several works are covered, a representative list is enough.
  4. The infringing material: the exact URL of each page, image, or file you want removed, with enough detail for us to find it.
  5. Good faith statement: “I have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.”
  6. Accuracy statement: “The information in this notice is accurate, and under penalty of perjury, I am the owner, or authorised to act on behalf of the owner, of an exclusive right that is allegedly infringed.”
  7. Your signature: a physical or electronic signature. Typing your full name is enough.

4. Where to send it

Email: abuse@lockii.app with the subject “DMCA notice”

Post: Copyright Agent, Hazey Creative Pty Ltd (trading as Lockii), 55 Collins Street, Melbourne, Victoria 3000, Australia

Email is much faster. This address is only for copyright and abuse notices. Support requests sent here won't get a reply.

5. What happens after you file

  • We review the notice. If it is missing something, we'll ask you for it before we act.
  • If the notice is complete, we remove or disable access to the material, or require the merchant to do so.
  • We tell the merchant and send them a copy of your notice, including your name and contact details, so they can respond or contact you. Leave out anything you don't want shared.

6. Counter-notices

If you are a merchant and believe your content was removed by mistake or misidentification, you can send a counter-notice to the same address. It must include:

  1. Your name, postal address, phone number, and email address;
  2. The material that was removed and the URL where it appeared before removal;
  3. A statement, under penalty of perjury, that you have a good faith belief the material was removed or disabled as a result of mistake or misidentification;
  4. A statement that you consent to the jurisdiction of the US federal district court for your address, or, if your address is outside the United States, any judicial district in which Lockii may be found, and that you will accept service of process from the person who filed the original notice or their agent;
  5. Your physical or electronic signature.

We'll forward a valid counter-notice to the person who filed the original notice. Unless they tell us within 10 business days that they have started court action to stop the infringement, we may restore the material 10 to 14 business days after we receive the counter-notice.

7. Repeat infringers

Where appropriate, we suspend or terminate the accounts of merchants who repeatedly infringe copyright. We may also remove content or close accounts without a notice where infringement is clear.

8. False claims

Under 17 U.S.C. § 512(f), anyone who knowingly misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages, including costs and legal fees. We may ignore notices from people who repeatedly send false or abusive claims.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Related: Terms, Technical Abuse Policy, Privacy Policy.