# Lockii — Complete Product & Site Documentation for LLMs

> Lockii (formerly Booqyy) is the fully automated self-service rental software platform. It handles everything from online booking and identity verification to digital lock codes, GPS tracking, automated messaging, and payment processing — enabling contactless 24/7 pickup and return without staff on-site.

- Website: https://lockii.app
- Dashboard: https://dash.lockii.app
- Help Center: https://help.lockii.app/docs
- Contact: hello@lockii.app
- Sign Up: https://dash.lockii.app/signup?createAccount=1
- Book A Meeting: https://lockii.link/meeting
- Partner Program: https://lockii.link/partners
- Mobile App (iOS): https://apps.apple.com/us/app/lockii/id6760279723
- Sitemap: https://lockii.app/sitemap.xml

---

## Table of Contents

1. Company Overview
2. Complete Site Map & Page Directory
3. Pricing
4. How It Works — The Customer Journey
5. How It Works — The Operator Experience
6. Feature Pages (detailed)
7. Industry Pages (detailed)
8. Research Studies
9. Blog / Posts
10. Newsroom
11. Integrations (complete list)
12. Customer Reviews & Testimonials
13. Technical Details
14. Key Statistics
15. About & Team
16. Legal & Policies
17. Contact & Support

---

## 1. Company Overview

Lockii is a SaaS rental automation platform founded in 2019 by Bodhi Hawken, based in Melbourne, Australia. It serves rental businesses worldwide, enabling fully contactless, 24/7 operations without requiring staff on-site.

The company started by building the world's first fully automated paddleboard rental system in regional Australia. Today, Lockii powers some of the largest independent self-service rental operators globally. Operators using Lockii manage fleets ranging from 6 items to 600+ trailers across as many as 200+ simultaneous locations.

Over 95% of bookings on Lockii run end-to-end without human involvement, allowing operators to scale without adding staff or expensive offices.

Mission: To democratise self-service rental technology and empower anyone to create profitable, contactless rental businesses.

---

## 2. Complete Site Map & Page Directory

All URLs below are relative to https://lockii.app

### Core Pages
- [Homepage](https://lockii.app/) — Main landing page, overview and core value proposition
- [About](https://lockii.app/about) — Company story, founding in 2019, team, mission
- [Pricing](https://lockii.app/pricing) — Pay-as-you-go pricing from $12/lock per month
- [Contact](https://lockii.app/contact) — Contact form, live chat, FAQ links
- [Newsroom](https://lockii.app/newsroom) — Hub for research studies, case studies, and blog posts
- [Rent Anything](https://lockii.app/anything) — Multi-vertical showcase (trailers, kayaks, bikes, cars, equipment)

### Feature Pages
- [AI-Powered Rental Software](https://lockii.app/features/ai-powered-rental-software) — AI support agent, MCP integrations, agentic commerce, AI reporting
- [Customer Experience](https://lockii.app/features/customer-experience) — End-to-end booking flow, express checkout, step-by-step journey
- [Back Office](https://lockii.app/features/back-office) — Dashboard, booking management, reporting, schedule view, inventory control
- [Mobile App](https://lockii.app/features/mobile-app) — iOS/Android operator app, push notifications, home screen widgets
- [Integrations](https://lockii.app/features/integrations) — Complete catalog of smart locks, GPS, payments, messaging, AI, and automation integrations
- [Igloohome Smart Locks](https://lockii.app/features/igloo) — Digital lock integration for automated access, multi-vertical use cases
- [Franchise & Partners](https://lockii.app/features/franchise) — Multi-location franchise management, partner permissions, payout automation
- [Why Self-Service](https://lockii.app/features/why) — Benefits of automated contactless rental, problem/solution narrative

### Industry Pages
- [Self-Service Trailer Hire](https://lockii.app/industry/self-service-trailer-hire) — Automated trailer rental operations
- [Bike Hire](https://lockii.app/industry/bike-hire) — Self-service bike rental for tourism, recreation, urban bike-share
- [Car Rentals](https://lockii.app/industry/car-rentals) — Keyless, contactless car pickup and return
- [Equipment Hire](https://lockii.app/industry/equipment-hire) — Construction, event, and general equipment rental automation
- [Tool Hire](https://lockii.app/industry/tool-hire) — Self-service tool rental for hardware stores and tool libraries
- [Canoe Hire](https://lockii.app/industry/canoe-hire) — Watercraft rental at lakes, rivers, coastal locations
- [Kayak Hire](https://lockii.app/industry/kayak-hire) — Automated kayak rental operations
- [Paddle Board Hire](https://lockii.app/industry/paddle-board-hire) — SUP rental with rack-based or locker-based self-service
- [Rehearsal Studio Hire](https://lockii.app/industry/rehearsal-studio-hire) — Music studios, photo studios, podcast rooms, creative spaces
- [Self Storage](https://lockii.app/industry/self-storage) — Automated unit access, billing, and customer management

### Research & Content
- [Studies](https://lockii.app/studies) — All research studies and case studies
- [How Self-Service Rentals Reduce Operational Costs by 60%](https://lockii.app/studies/how-self-service-rentals-reduce-operational-costs)
- [The 24/7 Advantage: How After-Hours Bookings Drive 40% Revenue Growth](https://lockii.app/studies/the-24-7-advantage-how-after-hours-bookings-drive-growth)
- [Identity Verification and Rental Fraud: What 500,000 Bookings Reveal](https://lockii.app/studies/identity-verification-and-rental-fraud-prevention)
- [Blog / Posts](https://lockii.app/posts) — Articles on self-service rentals, automation, scaling (powered by SEObot, dynamically generated)

### Other Pages
- [Licenses / Terms of Service](https://lockii.app/licenses) — Terms & conditions, privacy policy, partner terms
- [Product Detail](https://lockii.app/detail/product) — Product detail template page
- [PayPal Checkout](https://lockii.app/paypal-checkout) — PayPal payment flow

### External Destinations
- [Dashboard / Login](https://dash.lockii.app) — Operator dashboard login
- [Sign Up](https://dash.lockii.app/signup?createAccount=1) — Create a new operator account
- [Help Center / Docs](https://help.lockii.app/docs) — Documentation and support articles
- [Book A Meeting](https://lockii.link/meeting) — Schedule a meeting with the Lockii team
- [Partner Program](https://lockii.link/partners) — Join the partner program
- [iOS App](https://apps.apple.com/us/app/lockii/id6760279723) — Download Lockii for iOS

### Machine-Readable
- [Sitemap](https://lockii.app/sitemap.xml) — XML sitemap of all static pages
- [Blog Sitemap](https://lockii.app/posts/sitemap.xml) — XML sitemap of all blog posts (dynamic)
- [Studies Sitemap](https://lockii.app/studies/sitemap.xml) — XML sitemap of all research studies
- [LLMs.txt](https://lockii.app/llms.txt) — Concise LLM-friendly summary
- [LLMs-Full.txt](https://lockii.app/llms-full.txt) — This file, comprehensive documentation

---

## 3. Pricing

Page: https://lockii.app/pricing

Lockii uses a pay-as-you-go model with no commission on bookings:
- Pricing starts from **$12 AUD per connected lock per month**
- No extra monthly subscription fees
- No commission taken on bookings
- Volume discounts available for larger fleets
- Free to get started — only pay once you begin operating
- All features included at every tier
- Integration costs: Igloohome, GPS trackers, Stripe, and messaging providers are paid directly to those providers; Lockii itself charges only the per-lock fee

---

## 4. How It Works — The Customer Journey

Page: https://lockii.app/features/customer-experience

1. **Customer finds the listing** — via the operator's website (embedded widget), Lockii-hosted booking page, or by scanning a QR/NFC tag at the physical location
2. **Customer selects dates, item, and add-ons** — real-time availability calendar, responsive design for mobile/tablet/desktop
3. **Customer completes identity verification** — automated driver's license scanning, optional insurance upload, bank-level security, under 60 seconds
4. **Customer pays** — via Stripe (one-time payment with optional security deposit hold / pre-authorization)
5. **Lockii generates a digital lock code** — unique, time-limited code delivered automatically via SMS/email at the right time
6. **Customer picks up 24/7** — uses the lock code at the pickup location, no staff needed
7. **GPS tracking active** — item location tracked throughout the rental period
8. **Customer returns the item** — GPS geofencing auto-confirms the return to the correct location
9. **Return documentation** — customer uploads condition photos and completes return forms
10. **Lockii releases the security deposit** — sends completion notification, triggers review request
11. **Late returns** — automated alerts notify both customer and operator if overdue; GPS data used for enforcement

Express checkout: Customers can book, verify identity, and hit the road in under 10 minutes, anytime 24/7.

---

## 5. How It Works — The Operator Experience

Pages: https://lockii.app/features/back-office, https://lockii.app/features/mobile-app

1. **Set up items, locations, pricing, and availability** in the Lockii dashboard
2. **Embed booking widget** on existing website or use a Lockii-hosted booking page
3. **Configure automated email/SMS sequences** — drag-and-drop builder for booking confirmation, reminders, lock codes, return instructions, review requests, and follow-ups
4. **Set identity verification requirements** per item or category (e.g., require license for trailers, not for bikes)
5. **Monitor bookings, GPS positions, and fleet status** from the dashboard or mobile app
6. **Receive real-time notifications** — push notifications for late returns, verification failures, customer messages, and issues
7. **Use the mobile app** for on-the-go management, manual overrides, customer support, and home screen widgets for fleet/growth stats
8. **Manage maintenance** — track schedules, log repairs, assign tasks to team members, automatically block items during maintenance
9. **View reporting** — revenue tracking, utilization rates, customer metrics, booking trends, pricing distributions, extension analytics

---

## 6. Feature Pages (Detailed)

### AI-Powered Rental Software
Page: https://lockii.app/features/ai-powered-rental-software

Lockii's AI capabilities automate 95% of bookings without human involvement:
- **AI Customer Support Agent (MCP)** — handles booking changes, extensions, availability checks, and customer queries without human intervention 24/7
- **Public API** — full programmatic access to Lockii data and actions; operators can build their own custom booking frontends, websites, or apps while still unlocking the full power of Lockii's automation engine (lock code generation, identity verification, GPS tracking, payment processing, messaging sequences, and all backend optimisations)
- **Customer MCP** — AI-facing interface for customer-side operations
- **User/Operator MCP** — AI-facing interface for operator-side management
- **Availability API** — real-time availability checking for custom frontends and third-party integrations
- **Agentic Commerce** — integration with ChatGPT and Perplexity for AI-driven product discovery; agentic product feed and ChatGPT App
- **AI Workspace Connectivity** — connect Lockii MCP to any AI tool including ChatGPT, Claude, Cursor, Manus, and others
- **AI-Powered Reporting** — natural language queries for business reports and analytics

### Customer Experience
Page: https://lockii.app/features/customer-experience

The end-to-end customer booking flow:
- **Online Booking 24/7** — embeddable widgets or hosted pages; QR and NFC codes for walk-up bookings
- **Identity Verification** — automated driver's license scanning and insurance validation during booking flow
- **Instant Booking Confirmation** — immediate confirmation with all details
- **Digital Lock Codes** — time-limited, unique per booking, delivered via SMS/email
- **Pickup & Return Documentation** — condition photos, forms, timestamps, location data
- **Self-Service Extensions** — customers extend bookings and pay the difference online
- **Automated Messaging** — reminders, instructions, late notices, all sent automatically
- **GPS-Confirmed Returns** — geofencing verifies the item is back at the right location

Testimonials from: Matt Cole (Empire Trailer Hire), Mario Clewlow (Hitch Haul), Ben Keep (Hatoza Hire)

### Back Office & Dashboard
Page: https://lockii.app/features/back-office

The operator management interface:
- **Single Dashboard** — one pane of glass for the entire rental operation
- **Inventory Control** — seamless lock integration with deterministic codes, item status tracking
- **Schedule View** — visual calendar of all bookings across items and locations
- **GPS Tracking** — real-time map view, geofenced zones, late-return detection
- **Booking Forms & Photos** — capture and review pickup/return documentation
- **Multi-Location Management** — unlimited locations, per-location settings, cross-selling
- **Message Automation Builder** — drag-and-drop SMS and email sequence builder
- **Secure Identity Management** — manage verification requirements and review results
- **Reporting & Analytics** — revenue tracking, utilization rates, extension analytics, pricing distributions, booking volume trends
- **Maintenance Management** — schedules, repair logs, team assignments, automatic availability blocking

Key stats from the back office page:
- 99% customer satisfaction across hires
- 95% of bookings automated (based on 10,000+ customer orders)
- 200% increase in utilization across inventory

### Mobile App
Page: https://lockii.app/features/mobile-app

Available on iOS and Android:
- **Manage rentals from anywhere** — full booking management on the go
- **Instant Push Notifications** — alerts for overdue items, customer issues, verification failures
- **Easy Booking Management** — manage bookings with a few taps, send checkout links
- **Home Screen Widgets** — at-a-glance fleet status and growth metrics
- Thousands of bookings automated every week through the platform

Download: https://apps.apple.com/us/app/lockii/id6760279723

### Integrations
Page: https://lockii.app/features/integrations

Complete integration catalog (see Section 11 for full details):
- **Smart Locks**: Igloohome, Skopei, SmartCar, Allockate, IoT Lock Connector, and hardware partner program
- **AI**: ChatGPT, Claude, Manus, Cursor, OpenClaw, Intercom (Fin)
- **GPS**: Digital Matter, Simply Unified, RideDog GPS, Optimus Trackers, Lonestar GPS, Fleet Complete, and 36+ additional providers
- **Communication**: MessageBird, TextBelt, SendGrid, Twilio, Quo (formerly OpenPhone), Intercom
- **Analytics**: Google Analytics, Meta Pixel, API/webhooks
- **Automation**: Zapier, Stripe Identity, REST API, Webhooks

### Igloohome Smart Locks
Page: https://lockii.app/features/igloo

Deep integration with Igloohome smart locks:
- **Automatic code generation** — time-limited access codes created per booking
- **Code delivery** — sent automatically to customers via SMS/email
- **Supports** padlocks, deadbolts, and keyboxes
- **Codes expire** after the rental period automatically
- **Multi-vertical use cases** — tabbed demonstrations for trailers, kayaks, bikes, cars, and equipment
- **How it works per vertical**: Book online → QR/NFC scan → verify identity → receive code → pick up → GPS tracking (where applicable) → return with photos

Also covers the full Lockii feature set in context:
- Automated pickups, returns, emails, identity verification
- Online booking with embeddable widgets
- Multi-location, GPS, return photos, extensions, add-ons, reporting, maintenance, QR/NFC

### Franchise & Partner Support
Page: https://lockii.app/features/franchise

Tools for scaling with partners and franchises:
- **Partner & Franchise Management** — add partners, assign trailers/items, manage permissions
- **Booking Management Delegation** — partners can manage bookings for their assigned items
- **Maintenance Delegation** — assign maintenance responsibilities to franchisees
- **Push & Email Notifications** — keep partners up to date on their fleet status
- **Issue Reporting** — franchisees can report issues directly through the platform
- **Automated Payouts** — automatic payout splits to partners/franchisees when bookings clear, reducing accounting complexity

### Why Self-Service / Contactless Hire
Page: https://lockii.app/features/why

A narrative explanation of why contactless self-service rental works:

**The Problem**: Traditional rental businesses face staffing costs, expensive office space, limited operating hours, and shrinking margins as they try to scale.

**The Solution**: Lockii enables 24/7 pickup and return with zero staff interaction in 99% of cases. Operators can run from small footprints (e.g., 2 car parks instead of a depot), manage maintenance across locations remotely, and handle customer service online.

**The Gotchas (Addressed)**: Identity verification with industry-grade providers eliminates fraud risk. GPS tracking monitors items both on and off hire.

**The Benefits**: Faster growth without land/office requirements. Most contactless hire companies using Lockii expand to multiple new locations every year.

Key capabilities highlighted: Automated Communication, Identity Verification, GPS Tracking, Digital Locks, Self-Service Extensions.

---

## 7. Industry Pages (Detailed)

Each industry page includes: hero section, how-it-works walkthrough (5 steps), industry-specific features, operator benefits, FAQ section, and testimonials.

### Self-Service Trailer Hire
Page: https://lockii.app/industry/self-service-trailer-hire

The most common use case for Lockii. Operators place trailers at distributed locations with Igloohome padlocks. Customers book online, verify their license, receive a lock code, and pick up the trailer 24/7. GPS confirms returns.

Lockii powers the biggest self-service trailer rental companies in the world. Scales from single-trailer side businesses to 600+ trailer fleets across 200+ locations.

Key features for trailer hire:
- GPS tracking for return confirmation and theft prevention
- Identity verification (driver's license required before code is issued)
- Return photos with condition forms for dispute resolution
- Multi-location management from a single dashboard
- Automated late-return detection and notifications

FAQ highlights:
- Pricing: $12 AUD per trailer per month, volume discounts, no commission
- Locks: Igloohome padlocks with time-limited digital codes
- Returns: GPS geofencing + return photos
- Fully 24/7, no staff needed at any location

### Bike Hire
Page: https://lockii.app/industry/bike-hire

For tourist and recreation bike rental operators, station-based or dockless:
- QR codes on bikes enable instant booking
- Ideal for hotels, resorts, and urban bike-share programs
- GPS tracking, identity verification, return photos
- Igloohome padlocks or lockboxes for securing bikes
- Multi-location support with extensions

### Car Rentals
Page: https://lockii.app/industry/car-rentals

For small to mid-size car rental businesses:
- Build an automated car fleet
- Multi-location (place cars where you need them)
- Identity verification + insurance verification
- Car locks — remote lock/unlock, GPS sync, fuel tracking via SmartCar integration
- $12 AUD per item per month, volume discounts

### Equipment Hire
Page: https://lockii.app/industry/equipment-hire

For construction, event, and general equipment rental:
- Any equipment that can be secured with a smart lock
- Identity verification with fraud detection
- GPS for high-value equipment tracking
- Multi-depot management
- Return photos for condition reporting
- Customer self-service extensions

### Tool Hire
Page: https://lockii.app/industry/tool-hire

For hardware stores, tool libraries, and specialist tool rental:
- Self-service tool rental with automated pickup
- Identity verification and fraud prevention
- Multi-depot support
- Return photos and condition forms
- Customer extensions without staff involvement

### Canoe Hire
Page: https://lockii.app/industry/canoe-hire

For watercraft rental operators at lakes, rivers, and coastal locations:
- Lockii built the first-ever paddleboard vending machine in 2019
- Multiple waterside locations without prime office space — just racks and locks
- Identity verification for accountability
- Return photos for condition tracking
- Customers can extend while on the water
- Seasonal businesses benefit from 24/7 availability without staffing costs
- Operator sets cancellation and weather policies

### Kayak Hire
Page: https://lockii.app/industry/kayak-hire

For kayak rental operations:
- Same origin story: first automated paddleboard rentals in 2019
- Igloohome locks for racks, cages, and containers
- Multiple waterside launch points
- GPS tracking, identity verification, return photos
- On-the-water extensions

### Paddle Board Hire
Page: https://lockii.app/industry/paddle-board-hire

For SUP rental operators:
- Rack-based or locker-based self-service
- NFC tags at location for instant walk-up booking
- Unmanned stations with time-limited access codes
- Igloohome securing boards, codes expire automatically
- Customer self-service extensions and return photos
- Unlimited locations

### Rehearsal Studio Hire
Page: https://lockii.app/industry/rehearsal-studio-hire

For music studios, photo studios, podcast rooms, recording studios, and dance spaces:
- One digital lock per room, no reception needed
- Door codes generated per time slot, expire when session ends
- Optional add-ons like equipment packages
- Condition photos before and after sessions to protect equipment
- Clients extend sessions themselves and pay the difference
- Walk-in studio booking via QR/NFC for available rooms immediately
- Session tracking and audit logs
- Musicians, photographers, and podcasters modify bookings without staff

### Self Storage
Page: https://lockii.app/industry/self-storage

For self-storage facilities:
- One digital lock per storage unit
- Automated unit access, billing, and customer management
- Customers extend storage rental themselves online
- Move-in and move-out photos for condition verification
- Multi-facility support from a single dashboard
- Walk-up booking: scan QR, book a unit, get access immediately
- Vacating photos confirm unit condition on departure

---

## 8. Research Studies

Page: https://lockii.app/studies

### Study 1: How Self-Service Rentals Reduce Operational Costs by 60%
Page: https://lockii.app/studies/how-self-service-rentals-reduce-operational-costs
Author: Bodhi Hawken, Founder at Lockii
Category: Operations | Reading time: 12 min | Published: March 21, 2026

Survey of 150 rental operators across trailer hire, bike rental, kayak hire, and equipment rental:
- **Staffing costs dropped by 62%** — average reduced from $4,200/month to $1,600/month per location
- **Revenue per location increased by 34%** — 24/7 availability; evening and weekend slots = 41% of new revenue
- **New location setup time fell by 80%** — one operator launched 8 new sites in a single quarter
- **Customer satisfaction increased** after transition — rated 4.7/5 (automated) vs 3.9/5 (staffed)
- Break-even on smart lock investment ($100-$200 per lock) typically within 2-3 months

### Study 2: The 24/7 Advantage: How After-Hours Bookings Drive 40% Revenue Growth
Page: https://lockii.app/studies/the-24-7-advantage-how-after-hours-bookings-drive-growth
Author: Bodhi Hawken, Founder at Lockii
Category: Growth | Reading time: 10 min | Published: February 14, 2026

Analysis of 2 million+ bookings across 214 operators:
- **38% of booking requests** fall outside traditional business hours
- **18% of trailer bookings** are for pickups before 8am (tradespeople)
- **44% of recreational rentals** occur on weekends; 22% outside 9am-5pm
- **31% of bookings** are last-minute (under 24 hours before pickup)
- **40% average revenue increase** within 6 months of 24/7 self-service
- **28% new customer acquisition** — first-time renters citing availability as primary reason
- Case study: Trailer 4 Hire (Melbourne) saw 52% booking increase and 45% cost reduction in 4 months

### Study 3: Identity Verification and Rental Fraud: What 500,000 Bookings Reveal
Page: https://lockii.app/studies/identity-verification-and-rental-fraud-prevention
Author: Bodhi Hawken, Founder at Lockii
Category: Security | Reading time: 14 min | Published: January 8, 2026

Analysis of 500,000 bookings over 18 months:
- **Fraud rates dropped by 94%** — 0.03% with automated verification vs 0.5% with manual checks
- **Disputes fell by 71%** — verified identity + return photos + audit trail eliminates he-said-she-said
- **Damage claims reduced by 38%** — deterrent effect of knowing ID is on file
- **3x faster expansion** — operators with trusted verification opened new locations 3x faster
- **96% of customers** complete verification on first attempt
- **15% insurance premium reduction** demonstrated by one equipment operator
- Verification stack: document validation, facial matching, condition photos, GPS audit trail, time-bound access codes

---

## 9. Blog / Posts

Page: https://lockii.app/posts
Blog sitemap: https://lockii.app/posts/sitemap.xml

The Lockii blog is powered by SEObot and contains dynamically generated articles covering topics including:
- Self-service rental best practices
- How to start a contactless rental business
- Staffed vs contactless cost analysis
- Insurance for self-service rentals
- Scaling rental operations
- Industry-specific guides

Individual posts are available at https://lockii.app/posts/{slug}

---

## 10. Newsroom

Page: https://lockii.app/newsroom

The newsroom is a hub that aggregates:
- **Featured research study** (most recent study highlighted at the top)
- **All research studies** with links to individual study pages
- **Recent blog posts** (latest 6) with link to the full blog

---

## 11. Integrations (Complete List)

Page: https://lockii.app/features/integrations

### Smart Lock Integrations
- **Igloohome** — native integration; padlocks, deadbolts, keyboxes; automatic time-limited code generation; included in subscription → [Details](https://lockii.app/features/igloo)
- **Skopei** — webhook integration; contact support for setup
- **SmartCar** — no third-party hardware needed; webhook; included in subscription
- **Allockate** — IoT devices; contact support for setup
- **IoT Lock Connector** — IoT API; contact support for setup
- **Hardware Partner Program** — contact support to integrate your lock hardware

### AI Integrations
- **ChatGPT** — MCP integration for account management and agentic commerce; included in subscription
- **Claude** — MCP integration; included in subscription
- **Manus** — AI workspace connectivity; included in subscription
- **Cursor** — AI workspace connectivity; included in subscription
- **OpenClaw** — AI workspace connectivity; included in subscription
- **Intercom (Fin)** — AI-powered customer support tools; MCP integration

### GPS Tracking Integrations
- **Digital Matter** — included, just pay GPS cost
- **Simply Unified** — included, just pay GPS cost
- **RideDog GPS** — included, just pay GPS cost
- **Optimus Trackers** — included, just pay GPS cost
- **Lonestar GPS** — included, just pay GPS cost
- **Fleet Complete** — included, just pay GPS cost
- **+36 additional GPS providers** supported

### Communication Integrations
- **MessageBird** — SMS delivery for lock codes, confirmations, reminders; international coverage
- **TextBelt** — SMS fallback provider, zero setup
- **SendGrid** — transactional email delivery with tracking and analytics
- **Twilio** — SMS and voice communication
- **Quo (formerly OpenPhone)** — business phone integration
- **Intercom** — live chat and customer support

### Analytics Integrations
- **Google Analytics** — website and booking analytics
- **Meta Pixel** — conversion tracking for Facebook/Instagram ads
- **API & Webhooks** — send event data to any analytics platform

### Automation & Payment Integrations
- **Stripe** — full payment processing: one-time payments, security deposit holds (pre-authorizations), automatic refunds, partial charges for damages/late fees; PCI-compliant
- **Stripe Identity** — automated identity verification for driver's licenses; pay Stripe cost
- **Zapier** — connect to 5,000+ apps via triggers and actions; pay Zapier cost
- **REST API** — full programmatic access to all Lockii data and actions; included in subscription. Operators can use the API to build entirely custom booking frontends (websites, mobile apps, kiosks) while leveraging Lockii's complete automation backend — lock code generation, identity verification, GPS, payments, messaging, and all optimisations run seamlessly behind any custom UI
- **Webhooks** — real-time event notifications to any URL; included in subscription

---

## 12. Customer Reviews & Testimonials

Lockii has a 5.0 star average rating across all company reviews.

### Charlie Haddad — Operator, Trailer 4 Hire
"Lockii has made our business efficient in managing our bookings; saving us a lot of time to focus on the growth of the business. The Lockii system is user friendly, and has many options to meet the needs of our business for future growth."
Rating: 5/5

### Ben Keep — Owner, Hatoza Hire
"Lockii has significantly reducing complexity and allows me to focus more on running my business. The platform offers an intuitive interface, and the onboarding and ongoing support has been exceptional."
Rating: 5/5

### Matt Cole — Founder, Empire Trailer Hire
"Since switching to Lockii, things have gotten so much easier. I was juggling three different systems before, and now it's all in one place. It's saved me a heap of time and stress, and I can actually focus on running the business again. The platform's really user-friendly, and the support has been unreal, the team genuinely cares and listens."
Rating: 5/5

### Mario Clewlow — Owner, Hitch Haul
"Lockii has been a game changer for our trailer rental business. We now offer fully automated, contactless rentals. It's streamlined, secure, and exactly what our business needed to jump in front of our competitors! They are very responsive, knowledgeable, and always looking for ways to help us grow."
Rating: 5/5

### Hayden Given — Owner, 208 Trailer Rental
"We've been getting more bookings than ever, and the feedback from customers has been outstanding. The platform and booking process are incredibly smooth and easy to use. We've even had customers switch over from competitors specifically because their system was too complicated. This CRM has made a noticeable difference in both customer experience and conversions."
Rating: 5/5

### Yvann Karamoko — Operator, The Trailer Co
"Lockii has been a game-changer for our business. It's allowed us to operate fully automated, 24/7 trailer rentals and scale that side of our operation with confidence. What's impressed us most isn't just the reliability of the platform, but the pace of innovation. This is a team that listens, iterates, and keeps making an already great product better. Lockii hasn't just supported our growth; it's helped make it possible."
Rating: 5/5

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## 13. Technical Details

- **Web-based SaaS platform** — no software to install, accessible from any browser
- **Mobile apps** for iOS and Android (operator app) → [iOS App Store](https://apps.apple.com/us/app/lockii/id6760279723)
- **Apple App Clips** for customer-facing interactions — lightweight app experience without full app install; tap NFC or scan QR to unlock and manage bookings
- **Real-time sync engine** — lightning-fast data synchronization across all devices
- **Modern cloud infrastructure** — hosted on scalable cloud services
- **HTTPS everywhere** — all data encrypted in transit
- **Encrypted data at rest** — customer documents and sensitive data secured
- **GDPR and privacy-aware** data handling
- **PCI-compliant** payment processing via Stripe
- **REST API** — full programmatic access for custom integrations; build your own booking frontend, website, or app on top of Lockii's entire automation engine
- **MCP (Model Context Protocol)** — AI-facing interface for customer and operator operations
- **Webhooks** — real-time event notifications for custom workflows
- **Embeddable widgets** — drop booking interface into any website with a single embed code
- **Custom frontend support** — use the API and Availability API to build a fully bespoke booking experience while Lockii handles all backend operations (lock codes, verification, GPS, payments, messaging, scheduling)

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## 14. Key Statistics

- **95%** of bookings run end-to-end without human involvement
- **99%** customer satisfaction across hires
- **200%** increase in utilization across inventory
- **60%** average operational cost reduction (from research study of 150 operators)
- **40%** average revenue increase from 24/7 availability (from study of 214 operators)
- **94%** fraud reduction with automated identity verification (from 500,000 booking analysis)
- **71%** reduction in disputes with verified identities and audit trails
- **38%** reduction in damage claims with automated verification
- **34%** revenue increase per location from round-the-clock operation
- **62%** reduction in staffing costs
- **80%** faster new location setup time
- **10,000+** customer orders processed
- **600+** trailers managed by the largest operators
- **200+** simultaneous locations for the biggest fleets
- **4.7/5** customer satisfaction for automated booking-to-pickup
- **96%** of customers complete identity verification on first attempt
- **Under 60 seconds** to complete identity verification
- **Under 10 minutes** for full express checkout (book, verify, get code)
- **5.0** star average company review rating

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## 15. About & Team

Page: https://lockii.app/about

Lockii (formerly Booqyy) was founded in 2019 by Bodhi Hawken. The company is based in Melbourne, Australia.

The company started by building the world's first fully automated paddleboard rental system in regional Australia. The mission is to make renting things as easy as buying them online.

Everything Lockii builds is designed around four pillars: automation, conversion, security, and scale.

The company serves operators across Australia, New Zealand, the United States, the United Kingdom, and Canada.

Contact: hello@lockii.app

Special thanks mentioned on the about page: Josh, Lisa, Matt & Hilary.

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## 16. Legal & Policies

Page: https://lockii.app/licenses

The licenses page includes:
- Terms of Service
- Privacy Policy
- Partner Terms

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## 17. Contact & Support

Page: https://lockii.app/contact

Ways to reach the Lockii team:
- **Contact form** on the contact page
- **Email**: hello@lockii.app
- **Live chat** with the support team (Talk to Emily — Customer Support)
- **Book a meeting**: https://lockii.link/meeting
- **Help Center / Documentation**: https://help.lockii.app/docs
- **FAQs** available on the contact page and each industry page

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## Detailed Feature Summary (Flat List)

For quick reference, every feature offered by Lockii:

- Automated 24/7 pickups and returns via digital smart locks (Igloohome + others)
- Automatic time-limited lock code generation and delivery (SMS/email)
- Automated identity verification (driver's license scanning, facial matching)
- Automated insurance policy upload and validation
- Embeddable booking widgets for any website (single embed code, fully branded)
- Real-time availability calendar
- QR code and NFC tag instant reservations for walk-up bookings
- Apple App Clips for mobile unlock without app installation
- GPS tracking with real-time map view in dashboard
- Geofenced zones for pickup/return locations with auto-confirmation
- Automatic late-return detection with customer and operator alerts
- Drag-and-drop email and SMS sequence builder with templates
- Push notifications via mobile app
- Automated booking confirmations, reminders, lock codes, return instructions, review requests
- Customer self-service portal (view/manage bookings, extend rentals, add extras, upload documents, view lock codes)
- Pickup and return photo capture with condition forms
- Timestamped and geotagged documentation per rental
- Item condition tracking across multiple rentals
- Multi-location management with per-location pricing, availability, and settings
- Cross-selling between locations
- Maintenance team assignment per location
- Maintenance scheduling, repair logging, cost tracking, automatic booking blocks
- Partner and franchise management with delegated permissions
- Automated payout splits to partners/franchisees
- Revenue tracking and forecasting
- Utilization rate reporting per item, location, and time period
- Customer acquisition and retention metrics
- Booking volume trends and extension analytics
- Data export for external analysis
- Stripe payment processing (one-time, deposit holds, refunds, partial charges)
- Security deposit hold with automatic release on return
- AI customer support agent (MCP) for automated query handling
- AI-powered reporting with natural language queries
- Agentic commerce (ChatGPT and Perplexity product feed)
- Full REST API for programmatic access — build custom booking frontends, websites, or apps while Lockii powers all backend automation
- Availability API for real-time availability queries from custom UIs
- Webhooks for real-time event notifications
- Zapier integration (5,000+ apps)
- Google Analytics and Meta Pixel integration
- Schedule view for visual booking management
- Home screen widgets (iOS/Android) for fleet status
- Express checkout (under 10 minutes from booking to access code)

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## Target Industries & Audience

Lockii serves rental businesses of any size that want to offer contactless, self-service hire, including:

- **Trailer hire** — the primary and largest use case, from side businesses to 600+ trailer fleets
- **Bike hire** — tourist, recreation, hotel, resort, and urban bike-share
- **Car rentals** — small to mid-size keyless car rental and fleet sharing
- **Equipment hire** — construction, event, and general equipment
- **Tool hire** — hardware stores, tool libraries, specialist tool rental
- **Canoe hire** — lakes, rivers, and coastal watercraft rental
- **Kayak hire** — rack-based and container-based kayak rental
- **Paddle board hire** — SUP rental from racks, lockers, and vending stations
- **Rehearsal studio hire** — music, photo, podcast, recording, and dance studios
- **Self storage** — automated unit access and management
- **Any rentable item** — if it can be secured with a smart lock, Lockii can automate it

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*This document was last updated April 2026. For the most current information, visit https://lockii.app or contact hello@lockii.app.*