How 208 Trailer Rental built nearly 100% contactless hire and scaled with Lockii
Self-service trailer hire in the Treasure Valley
Hayden Given runs 208 Trailer Rental out of Eagle, Idaho, serving customers across the Treasure Valley. The pitch on the site is simple: book online, pick up anytime with a lockbox code, and return when you are done.
That model only works if every step after the booking can run without Hayden standing on the lot. Renters need payments, ID checks, digital agreements, access codes, and clear notifications. Hayden needed one platform that could hold the whole flow together.
Lockii became that platform. Hayden built a nearly 100% contactless rental process, scaled the operation without being tied to every handover, and stopped treating every pickup like a meeting he had to attend.
More bookings, and customers switching over
The clearest proof showed up in demand. Bookings climbed, customer feedback stayed strong, and some renters even switched from competitors specifically because those systems were too complicated. A smoother booking flow was not a nice-to-have. It became a reason people chose 208.
For Hayden, the goal was never software for its own sake. It was contactless, truly automated rentals that felt simple and professional for customers, while giving him room to grow the fleet.
Nearly 100% contactless, end to end
Hayden describes the shift as a complete change in how he runs the business. Online bookings, payments, ID verification, digital rental agreements, automated check-in and check-out, lockbox integration, and SMS and email notifications all work together. The customer experience stays simple. The operations stay covered.
Niche cases did not fall through the cracks. Cash transactions that still needed a card on file. Manual bookings that still needed a signed contract. Hayden says Lockii solved every niche issue he had run into, and kept learning from trailer rental owners like him when new edge cases showed up.
That stack is what let him go fully automated. The business can keep renting while Hayden is away from the yard, including running it from anywhere in the world.
Built for real renters, not just the tech-ready ones
Not every renter wants to do the full smartphone flow. Hayden is honest about that. If a big share of your customers are less comfortable with apps and lock codes, contactless hire can feel foreign at first.
Lockii accounted for those moments. Manual pickups, overrides, and related tools give Hayden a way to help older or less tech-confident renters without abandoning the automated process that runs the rest of the fleet. The software is built for the ideal contactless path, and for the exceptions that show up in a real yard.
We've been getting more bookings than ever, and the feedback from customers has been outstanding. The platform and booking process are incredibly smooth and easy to use. We've even had customers switch over from competitors specifically because their system was too complicated. This CRM has made a noticeable difference in both customer experience and conversions.
Hayden Given, 208 Trailer Rental
Lockii has completely changed the way I run my trailer rental business. We've built a nearly 100% contactless rental process using their platform, and it's been a game changer for both us and our customers. If your goal is to offer smooth, contactless, truly automated rentals, then this is the platform for you. And the customer service… unbeatable.
Hayden Given, 208 Trailer Rental
What comes next for 208 Trailer Rental
Hayden's view of Lockii is straightforward. There is not one feature that has not been thought through, and when owners raise a concern or ask for something new, the team takes that feedback and starts working toward a solution. For a growing trailer rental business, that kind of partnership matters as much as the booking screen.
With a nearly contactless process already in place, the next trailer no longer depends on Hayden being available for every handover. Book online, unlock with a code, return when done, and keep the fleet growing. Or, as Hayden puts it: Lockii to the moon.
