Yes. Lockii connects to Intercom so support agents see booking context inside conversations.
Intercom inbox meets Lockii bookings: support without the booking lookup dance
Overview
Intercom is where customer conversations live. Connect it to Lockii and every chat or email can show the hire in progress: pickup time, access status, return due date.
Your team resolves issues in one place instead of asking customers to repeat their booking number.
How it works
- Install the Lockii app or connection in Intercom.
- Support agents see Lockii booking data inside the Intercom sidebar.
- Reply with accurate pickup, extension, and return information from live data.
Configure
- Connect Intercom from Lockii integrations and authorize both workspaces.
- Verify booking fields appear correctly on test conversations.
- Document common rental support macros that reference Lockii data.
Frequently asked questions
Yes. Linked bookings surface in Intercom so agents know pickup status, access details, and return timing.
The communication integration focuses on agent inbox context. The AI integration powers Fin and automated replies with the same booking data.
