Yes. Lockii connects to Intercom so Fin and other AI features can use live booking data in customer conversations.
Fin and Intercom AI that answers with real Lockii booking context
Overview
Intercom Fin can deflect support tickets when it knows the facts. Connect Intercom to Lockii and AI replies include live booking status, pickup details, and return windows, not generic FAQs.
Customers get accurate answers at 10pm. Your team stops copying booking IDs into chat.
How it works
- Connect Intercom to Lockii from integrations settings.
- Fin and Intercom AI pull booking and customer context into support conversations.
- Automated replies cover common hire questions: codes, times, extensions, and returns.
Configure
- Install the Lockii connection in Intercom and authorize your workspace.
- Map which booking fields Fin can reference in customer-facing replies.
- Test top support intents, pickup codes, late returns, and extensions before full rollout.
Frequently asked questions
When configured, Fin can reference Lockii booking details including access instructions tied to active hires.
Operators use Lockii + Intercom to deflect repetitive booking questions, especially around pickup times, codes, and returns.
